At RMA, and its related bodies corporate, we are dedicated to safeguarding your privacy and ensuring that your personal information is treated responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal data in compliance with the relevant privacy laws and regulations.

1. What is Personal Information?

“Personal Information” is any information that can identify you either directly or indirectly. This includes, but is not limited to, your name, contact details (such as your address, email, and phone number), financial details, and other information that can reasonably identify you.

2. Types of Personal Information We Collect

The types of personal information we may collect include:

• Basic contact details: Name, address, phone number, email.
• Financial and employment details: Your occupation, employment status, income, and other financial details related to property transactions.
• Property-related information: Details regarding current or prospective property ownership, rental history, and transaction history.
• Identification details: Information such as driver’s license or passport number for verification purposes.
• Transaction records: Information about properties you are selling, buying, or renting.

Additional information may be requested based on your needs and our services.

3. How We Collect Your Personal Information

We collect your personal information directly from you when:

• You engage with our services, such as contacting us or using our website.
• You enter into agreements with us for real estate transactions or property management.
• You provide us with personal information during consultations, inquiries, or property viewings.
We may also collect information from third-party sources, such as:
• Publicly available records (e.g., government or property databases).
• Credit agencies or government organizations for verifying information.
• Referrals from existing clients or business partners.

4. How We Use Your Personal Information

We collect your information to:

• Provide services related to real estate transactions, property management, and advice.
• Comply with applicable laws and regulations related to property transactions and management.
• Assist with marketing and communication, ensuring we can inform you about relevant services or opportunities.
• Improve our services, including offering more personalized experiences and offers.

We will not use your personal information for any purposes beyond those mentioned unless you consent or it is required by law.

5. Cookies and Online Tracking

When you use our website, we may use cookies to enhance your browsing experience. Cookies allow us to track usage patterns and tailor the content we provide. You can disable cookies through your browser settings, although this may affect some functionality of our website.

6. Direct Marketing

We may contact you with information about properties, services, and promotions that may interest you. These communications may be sent via email, phone, SMS, or mail, and you will always have the option to opt-out from further communications.

If you wish to stop receiving direct marketing, you can opt-out by contacting us or using the unsubscribe option in our communications.

7. Security of Your Personal Information

RMA takes reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. We use a range of security measures, including encryption and access control, to ensure the safety of your data.

In cases where your data is no longer needed, we will ensure it is securely deleted or anonymized.

8. Accessing and Correcting Your Information

You have the right to access the personal information we hold about you and request any corrections if necessary. Please contact us directly to request access, and we will provide you with the requested information or make the necessary updates.

We will respond to all requests within 30 days, and no charge will be levied unless there are substantial administrative costs.

9. Disclosure of Your Information

RMA may share your personal information with:

• Our team and affiliates within RMA.
• Third-party service providers who assist us in delivering services such as property management, advertising, or legal support.
• Government or regulatory bodies if required by law.
• External partners for marketing and service provision, if applicable.

We will not share your personal information for commercial purposes, such as selling it to other organizations.

Certain service providers to whom we disclose your personal information may store it on servers located in various countries, such as the USA, Europe, Japan, and the Philippines.

We ensure that all parties with access to your personal information implement appropriate measures to protect it, in line with our Privacy Policy, particularly regarding security and confidentiality. They are only permitted to use your personal information for authorised purposes.

10. Your Rights and Choices

While you can browse our website and interact with us anonymously, certain services will require you to provide personal details. You may contact us at any time to request access to, correct, or remove your personal information.

11. Changes to This Policy

RMA reserves the right to amend this Privacy Policy. Any changes will be posted on our website, and we may also notify you directly. We encourage you to review this policy periodically to stay informed about how your personal information is protected.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to access or correct your personal information, please contact:

RMA Privacy Officer
Phone: (02) 8283 0265
Email: info@rmainvest.com.au